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employee-feedback-examples-the-good-the-bad-and-the-ugly-and-how-to-give-effective-feedbackAny feedback, questions or suggestions on the software or site can be left here.

For questions about the Olive, please refer to the AVS forum.

 

 

 

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14 entries.
Gert-jan wrote on January 1, 2020 at 09:24:
Any feedback, questions or suggestions on the software or site can be left here. For questions about the Olive, please refer to the AVS forum!
Kris wrote on October 19, 2018 at 19:52:
Hi, I just bought used Olive 03HD with old „sw version 0.4.1.8”. Can I upgrade soft now using a file “SWUpgrade.tar” from downloads?
Reply by: Gert-jan
Yes, that is the file to use.
Richard Bott wrote on October 16, 2018 at 15:20:
Like many others, my Olive 3HD is frozen at the system start up page. I have found your recovery files/software upgrade but the associated ReadMe text says to put 2 files on the USB stick while your site has 3 (Install, Recovery and Software Upgrade). Which 2 do I use??? Another site says the machine won't accept a USB stick over 1 GB but the ODB Install is 1.72 GB. Thanks!
Reply by: Gert-jan
The small size USB stick is a limitation for the older Olive 2 and 4. For the HD, I think a max size of 4 GB can be used. For recovery of the HD, the ODBInstall and recoveryCD files are required. But then, also an upgrade is possible with the SWUpgrade file. Succes, Gertjan
Bill wrote on July 15, 2018 at 19:41:
My O4HD no longer functions -- can't get past the white starting up screen. But I do have an HDD backup. When I look at the files, within the AUDIO LIBRARY folder, besides the CD_xxxx subfolders, there is a subfolder named 'imported' and one named 'moved', also with tracks in them. (I did a bit of editing with MAESTRO to reorder/merge tracks across albums.) Will this cause hiccups in Olive-Backup-Exporter?
Reply by: Gert-jan
No, there should be no problem. The program will check the olive database for the name and location of the flac files. It will then copy that file to another drive with a path like artist\album\tracknumber track.flac Anyway, nothing is done on the olive side, so you can just try it
Roman wrote on July 6, 2018 at 04:10:
Hi I have Olive musica device, it worked great about last 10 years and I enjoyed my music until last sunday. Something went wrong with the electric system in my house. After shutdown my Olive musica device doesn't starting. I moved several times for last 10 years and I think I lost the recovery cd. Could you help me in this case? I need the recovery CD for my Olive musica. Can I buy it somewhere or download somewhere. Please help me. Thanks before
Reply by: Gert-jan
Sorry, I do not have the recovery CD for the musica, although I am happy to put it on my site, if I can obtain a copy. You can ask on the forum, but It was recently asked, without any positive answers.
ROBERT QUINN wrote on March 19, 2018 at 00:49:
Hi Thanks for a great support site! Can you help me find a download URL for Ver 3.0 for a 4HD model please? Thanks in advance
Reply by: Gert-jan
I guess you mean firmware v3.0. I am not 100% sure, but i think it is embedded within the latest software version. So upgrade to the latest software and then update the firmware. Check the post about the upgrade, but be warned: there are reports that the upgrade can ruin your motherboard! So do it at your own risk! Succes, Gertjan
John wrote on January 31, 2018 at 13:12:
I have an Olive 4HD, which appears to have died and taken all of my music with it. I have had it for approx 5 years. a few weeks ago, I turned it off at the rear switch and left it for half an hour, switched it back on, and asked if I wanted a system check. I agreed and left it running. When I returned the date had gone July 1970 and all of my music has disapeared and will not allow me to reset anything, from the time to the date, or even the location. It just keeps showing me American locations. It will not find its network adapter either. Has anyone else had this problem.
Reply by: Gert-jan
I suggest that you ask this on the AVS forum. Do you have a backup available? In that case, check the website how you can obtain the music from the backup. If not, you might try to remove the harddisk from the olive and see if the database and music are still available.
N Prabakaran wrote on December 10, 2017 at 08:27:
The recovery cd image of Olive Opus 4 is not working. I have written it on a CD, but the olive is not booting up. Can you help me by giving a link to download the image file of Opus 4.
Reply by: Gert-jan
The recovery CD should work. However, note that the first startup may take a very very long time. Also, my own Olive 4 did not startup again at the end of its life, I checked that with an other Olive, The new recovered Harddisk was OK in another Olive and worked, my Olive however could not start a known good harddisk as well.... And a lot of other people on the forum had the same issue. Please check the forum and ask there if you'll need more info.
Joe wrote on October 7, 2017 at 11:53:
how can I get an updated app for my iPad to work my Olive 4HD. It seems the latest iOS update from apple has rendered my app useless and since my screen rarely works , my olive 4hd is useless. need help!
Reply by: Gert-jan
Check the AVS forum, last entry. You can use the Opus web page that the screen also uses.
Pascal GANAYE wrote on August 1, 2017 at 08:34:
thanks for the "his good work"!
Reply by: Gert-jan
You deserve it! It's easy to add new functions and classes without additional coding to the scriptlibrary. Thanks again!